Messaging & Voice Consent

Scope

This policy applies to voice calls and SMS messages placed or received through Twilio infrastructure that 3BI provisions, configures, or operates — for 3BI itself and for systems delivered to clients.

Consent

Outbound calls and messages are placed only to recipients who have provided prior express consent, or where an established business relationship permits contact under applicable law. Consent records are retained by the party operating the deployment.

Automated voice disclosure

Where an automated or AI voice agent handles a call, the caller is informed that they are speaking with an automated assistant and may request a human at any point during the conversation.

Recording and transcripts

Calls may be recorded and transcribed for quality, training, and record-keeping. Notice is provided at the start of the call where required, and recordings are stored encrypted with access restricted to authorized personnel.

Opt-out

Reply STOP to any SMS to opt out of further messages; reply HELP for assistance. To opt out of calls, tell the agent to remove you or email support@3bi.io. Opt-outs are honored promptly and applied across the relevant deployment.

Rates and frequency

Message and data rates may apply. Message frequency varies by program and is disclosed at the point of sign-up.

Contact

Ʒʙɪ (3BI) · support@3bi.io · 580-238-4777